1. Introduction and Acceptance

These Terms of Use ("Terms") govern your access to and use of the website www.logcare.ai (the "Website") and all related services, software applications, cloud dashboards, on-premises hardware devices (including NVIDIA Jetson Orin edge computing devices), professional services, data processing services, and any other products or services provided by Quiet Giant Healthtech Private Limited ("LogCare," "we," "us," or "our") (collectively, the "Services").

By accessing, browsing, or using the Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and to comply with all applicable laws and regulations, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 ("DPDP Act"). You also confirm that you are at least 18 years of age and possess the legal right and capacity to enter into these Terms. If you do not agree to these Terms, please do not access or use the Website or Services.

LogCare reserves the right to modify these Terms at any time. Material changes will be communicated to you via email or prominent notice on the Website at least 60 days before the effective date. Minor updates will be effective immediately upon posting. Your continued use of the Services after any changes constitutes acceptance of the updated Terms.

2. Definitions

For the purposes of these Terms:

"Services" means the LogCare SaaS platform, on-premises hardware (Jetson Orin devices), professional services (installation, training, support), data processing and storage services, and any related software, applications, dashboards, or tools provided by LogCare.
"Customer Data" means de-identified video analytics data, operational metrics, event data, and any other information uploaded, transmitted, or processed through the Services by you or on your behalf. Customer Data does not include Protected Health Information (PHI) as LogCare's face blur technology ensures de-identification at source.
"Documentation" means user guides, technical specifications, API documentation, and other materials provided by LogCare to help you use the Services.
"Subscription Term" means the duration of your paid subscription to the Services as specified in your order or agreement with LogCare.

3. License Grant and Restrictions

3.1 License to Use Services

Subject to your compliance with these Terms and payment of applicable fees, LogCare grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services during the Subscription Term solely for your internal business operations at healthcare facilities.

3.2 Restrictions

You agree that you will not, and will not permit any third party to:

Copy, modify, adapt, translate, or create derivative works of the Services or Documentation;
Reverse engineer, decompile, disassemble, or attempt to discover the source code or underlying algorithms of the Services;
Rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make available the Services to any third party;
Use the Services for competitive analysis or to build a competitive product or service;
Remove, alter, or obscure any proprietary notices (including copyright and trademark notices) on the Services;
Use the Services in any manner that violates applicable laws or regulations;
Attempt to gain unauthorized access to the Services or LogCare's systems and networks;
Interfere with or disrupt the integrity or performance of the Services;
Use the Services for illegal surveillance, privacy violations, or any unlawful purpose.

3.3 Data Ownership

You retain all ownership rights in Customer Data. By using the Services, you grant LogCare a limited license to access, use, process, and store Customer Data solely to provide the Services to you and to improve the Services through aggregated, anonymized analytics and machine learning model training. LogCare owns all intellectual property rights in the Services, including all software, algorithms, models, technology, branding, and Documentation.

4. User Conduct and Obligations

You agree to use the Services only for lawful purposes and in compliance with these Terms. You will:

Comply with all applicable Indian laws and regulations, including the IT Act 2000, DPDP Act 2023, and healthcare industry standards (NMC, NABH);
Maintain the security and confidentiality of your account credentials and be responsible for all activities under your account;
Promptly notify LogCare of any unauthorized access to your account or any security breach;
Ensure that your use of the Services does not violate the privacy rights or intellectual property rights of any third party;
Not upload, transmit, or distribute any viruses, malware, trojan horses, or other harmful code;
Not engage in any activity that could damage, disable, overburden, or impair the Services or interfere with other users' access;
Not conduct denial-of-service attacks or any other harmful attacks on the Services;
Not use the Services for illegal surveillance, stalking, harassment, or any activity that violates individuals' privacy rights.

5. Service Level and Availability

LogCare will use commercially reasonable efforts to make the Services available 24/7. However, the Services are provided "AS IS" and "AS AVAILABLE" without any uptime guarantees or service level agreements unless otherwise specified in a separate written agreement. LogCare reserves the right to perform scheduled maintenance with advance notice to you. LogCare will not be liable for any unavailability, downtime, or service interruptions.

Support is available via email at ac@logcare.ai. LogCare will use commercially reasonable efforts to respond to support requests within 24-48 hours during Indian business hours (Monday-Friday, 9:00 AM - 6:00 PM IST, excluding public holidays).

6. Payment and Fees

You agree to pay all fees as specified in your order or subscription plan. Fees are based on the subscription tier, number of cameras, hardware devices, and professional services selected. All fees are in Indian Rupees (INR) unless otherwise stated and are exclusive of applicable taxes.

Subscriptions automatically renew at the end of each Subscription Term unless either party provides written notice of non-renewal at least 30 days before the renewal date. Fees for the renewal term will be at LogCare's then-current rates.

Payment is due within 30 days of the invoice date unless otherwise agreed. Late payments will accrue interest at the rate of 18% per annum or the maximum rate permitted under Indian law, whichever is lower. LogCare may suspend access to the Services if payment is more than 15 days overdue.

Fees are non-refundable except as required by Indian law. If you terminate your subscription mid-term, you will not receive a refund for the unused portion, though LogCare may provide a prorated credit at its sole discretion.

7. Data Ownership and Processing

7.1 Customer Data Ownership

You retain all ownership rights in Customer Data. LogCare processes Customer Data as a data processor (or "data fiduciary" under the DPDP Act) on your behalf solely to provide the Services. LogCare will not sell, rent, or share Customer Data with third parties except as necessary to provide the Services or as required by law.

7.2 Face Blur Technology

LogCare's proprietary face blur technology automatically de-identifies individuals in video footage at the edge (on Jetson Orin devices) before any data is transmitted to the cloud dashboard or stored. As a result, LogCare does not collect, store, or process Protected Health Information (PHI) or personally identifiable information (PII) of patients, visitors, or staff members captured on camera. You acknowledge that Customer Data consists solely of de-identified, anonymized operational metrics and event data.

7.3 Use of Aggregated Data

LogCare may use aggregated, anonymized data derived from Customer Data to improve the Services, train machine learning models, develop new features, and conduct research and analytics. Aggregated data does not identify you or any individual and cannot be reverse-engineered to reveal personally identifiable information.

8. Term and Termination

These Terms commence on the date you first access the Services and continue for the Subscription Term. Either party may terminate the Services upon 30 days' written notice to the other party. LogCare may terminate or suspend your access immediately without notice if you breach these Terms, fail to pay fees, or use the Services for illegal purposes.

Upon termination or expiration, your right to access and use the Services will cease immediately. Customer Data will be retained for 60-90 days after termination to allow you to export your data. You must export all Customer Data within this retention period. After 90 days, LogCare will permanently delete all Customer Data unless required to retain it by law.

Sections 3.3 (Data Ownership), 7 (Data Ownership and Processing), 9 (Warranties and Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), 12 (Intellectual Property), 13 (Confidentiality), and 14 (Dispute Resolution) will survive termination or expiration of these Terms.

9. Warranties and Disclaimers

LogCare warrants that the Services will perform substantially in accordance with the Documentation under normal use. If the Services do not conform to this warranty, LogCare's sole obligation (and your exclusive remedy) is to use commercially reasonable efforts to correct the non-conformity or, if LogCare cannot correct it, to terminate the Services and refund any prepaid fees for the unused portion of the Subscription Term.

EXCEPT AS EXPRESSLY PROVIDED ABOVE, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. LOGCARE DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. LOGCARE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR ACHIEVE ANY SPECIFIC RESULTS, INCLUDING ANY PARTICULAR ACCURACY LEVELS FOR AI DETECTIONS, FALL DETECTION RATES, OR ALERT RESPONSE TIMES.

You warrant that you have the necessary rights and permissions to upload and process Customer Data through the Services and that your use of the Services complies with all applicable laws.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY INDIAN LAW, LOGCARE'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO LOGCARE DURING THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL LOGCARE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF LOGCARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The limitations in this Section 10 do not apply to: (a) your breach of Section 3.2 (Restrictions) or Section 12 (Intellectual Property); (b) your indemnification obligations under Section 11; (c) gross negligence or willful misconduct by LogCare; (d) death or personal injury caused by LogCare's negligence; (e) fraud or fraudulent misrepresentation by LogCare; (f) breach of confidentiality obligations under Section 13; or (g) any liability that cannot be limited or excluded under Indian law.

11. Indemnification

11.1 Customer Indemnification

You agree to indemnify, defend, and hold harmless LogCare, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your violation of these Terms or applicable laws; (b) your use or misuse of the Services; (c) third-party claims related to Customer Data or your processing of personal data; (d) claims that Customer Data infringes or misappropriates any third-party intellectual property or privacy rights; or (e) your use of the Services for illegal surveillance or unlawful purposes.

11.2 LogCare Indemnification

LogCare will indemnify, defend, and hold you harmless from third-party claims alleging that the Services infringe or misappropriate any Indian patent, copyright, trade secret, or trademark, provided you notify LogCare promptly in writing of the claim and give LogCare sole control of the defense and settlement. LogCare's obligations under this Section do not apply if the claim arises from: (a) modification of the Services by anyone other than LogCare; (b) use of the Services in combination with third-party products not approved by LogCare; (c) use of the Services in a manner not permitted by these Terms; or (d) Customer Data.

12. Intellectual Property

LogCare (and its licensors) owns all intellectual property rights in the Services, including all software, algorithms, machine learning models, AI technology, user interfaces, dashboards, Documentation, branding, trademarks, service marks, logos, and trade names. These Terms do not grant you any rights to LogCare's intellectual property except the limited license in Section 3.1.

If you provide LogCare with feedback, suggestions, or ideas about the Services ("Feedback"), you grant LogCare a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Services without any obligation to you.

You may not use LogCare's trademarks, logos, or branding without LogCare's prior written consent. You may not create any trademark, service mark, or branding that is confusingly similar to LogCare's marks.

13. Confidentiality

Each party agrees to protect the other party's confidential information with the same degree of care it uses to protect its own confidential information (but no less than reasonable care). "Confidential Information" includes Customer Data, pricing information, technical specifications, business plans, and any information marked as confidential or that would reasonably be considered confidential.

Confidential information does not include information that: (a) is or becomes publicly available through no breach of these Terms; (b) was rightfully known prior to disclosure; (c) is rightfully received from a third party without breach of any confidentiality obligation; or (d) is independently developed without use of the confidential information.

Either party may disclose confidential information if required by law or court order, provided it gives the other party prompt notice and reasonable opportunity to contest the disclosure.

The obligations in this Section 13 survive for 3 years after termination or expiration of these Terms.

14. Dispute Resolution

14.1 Governing Law

These Terms and any disputes arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles.

14.2 Jurisdiction

Any legal action or proceeding arising out of or related to these Terms shall be instituted in the courts of Bangalore, Karnataka, India. You and LogCare irrevocably submit to the exclusive jurisdiction of such courts and waive any objection to venue or inconvenient forum.

14.3 Arbitration (Optional)

As an alternative to litigation, either party may elect to resolve disputes through binding arbitration under the rules of the Singapore International Arbitration Centre (SIAC), with the seat of arbitration in Bangalore, India. The arbitration shall be conducted by a single arbitrator mutually agreed upon by the parties or appointed in accordance with SIAC rules. The language of arbitration shall be English. The arbitrator's award shall be final and binding.

14.4 Injunctive Relief

Notwithstanding the above, either party may seek injunctive relief or other equitable remedies in any court of competent jurisdiction to prevent or restrain any breach of Section 3.2 (Restrictions), Section 12 (Intellectual Property), or Section 13 (Confidentiality).

15. General Provisions

15.1 Force Majeure

Neither party will be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, pandemics, internet service failures, or power outages.

15.2 Assignment

You may not assign or transfer these Terms or any rights hereunder without LogCare's prior written consent. LogCare may assign these Terms without your consent in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Any attempted assignment in violation of this Section is void.

15.3 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

15.4 Entire Agreement

These Terms, together with any order forms, subscription agreements, and the Privacy Policy, constitute the entire agreement between you and LogCare regarding the Services and supersede all prior or contemporaneous agreements, representations, and understandings.

15.5 Waiver

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. LogCare's failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

15.6 Notices

All notices under these Terms must be in writing and sent to: Quiet Giant Healthtech Private Limited, WeWork Residency Road, Bangalore, Karnataka, India, or by email to ac@logcare.ai. Notices to you will be sent to the email address associated with your account.

16. Contact Information

If you have questions about these Terms, please contact us at:

Quiet Giant Healthtech Private Limited
WeWork Residency Road
Bangalore, Karnataka, India
Email: ac@logcare.ai
Compliance inquiries: compliance@logcare.ai

Last updated: February 10, 2026

Terms of Use